Video Diagnostic Repair

No appointment window, exact start time!

We’ll use video chat to take a look and find the problem. Getting started is simple! Start diagnosing issues with your appliance, heating, cooling, or thermostat programming in under a minute.

516.234.5374

Get started with an Appliance Video Diagnostic

Virtual appointments or Video Diagnostics can solve many appliances issues 

Think of Stark Appliance repair like a marvel superhero hotline, but for appliances only.

We know knowledge is power and with us, it’s only $60.

After you and your service technician connect in a live video chat, you'll then identify the problem together, from there you'll be advised as to the next steps to take moving toward restoring your appliance.

Video Diagnostic is simple: Let us show you how

Step. 1

Make an appointment that's convenient for you

Step. 2

Click the link in your email to get started

Step. 3

Connect to your certified technician

Once you've contacted us, you'll receive a link on your phone from one of our experienced diagnostic technicians.

Once you receive the link, all you have to do is click the link and join the live video diagnosis call. There's no proprietary app needed to download. Agree to the terms and conditions and you’re ready to start!

The Stark Appliance Repair technician will walk you through a step-by-step check of your machine, using the live video and onscreen tools to see and hear what’s happening with your appliance*

If a service visit is necessary to complete the repair, we’ll schedule with you right on the video chat.

And if parts are needed, we’ll order those right away too, so the parts arrive in time for your service call.

Our video diagnotics are a great way to save a service call.

We work around your schedule.

With Stark, a 12-hour arrival window doesn't exist. We don't want to hold up your day or potentially leave you with a messy aftermath. Our certified appliance technicians are available and ready to chat when it’s convenient for you. With the easy-to-use video chat service, you control the time — we give you back your day.

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Frequently Asked Questions


  • Does Stark have any “hidden” costs for a video diagnosis?
    Not at all! Your Video Diagnostic is only $60, and that charge is waived if we repair the machine.
  • Do I need high-end smartphone or have to download another app to do this?
    Nope! The video diagnostic tool works through your internet browser without any downloads or installation. It’s simple to use, and your personal data is protected throughout the video diagnosis.
  • Will a technician have to come out anyway?
    Only if absolutely necessary. Our video diagnosis is designed to help as the first step in your service experience. This allows the technician to see the problem and determine if a visit is absolutely necessary. If a repair visit is not needed, he’ll say so. But it we need to come to your home to complete the repair, your Service Hero will be better prepared to complete your repair more quickly when he arrives.

*Your privacy and information is protected at all times, and you have control. The diagnostic technician may take screen shots to document the problem and help your Service Hero prepare for the service call, but we only see where you point the camera, and you may easily turn your camera off at any time.

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